812.238.7000 for Union Hospital Terre Haute
765.832.1234 for Union Hospital Clinton

Union Health

When do I have to pay my bill?

 

 

 Payment is due 15 days after you receive the first statement.

Why did I receive a bill from both the hospital and the doctor?

 The hospital and the doctors bill separately for their services.

Why am I being charged for this?

Please tell us the charge you have a question about, along with your account number.

Can you bill worker's compensation for my claim?

Yes. Please tell us that it is a Worker's Compensation Claim, and provide us with your complete insurance information. We can assist you with filing the claim.

Will you bill my primary insurance?

Yes, but you will need to provide us complete primary insurance information.

Will you bill my secondary insurance?

Yes, but you will need to provide us complete secondary insurance information.

Will you bill my auto insurance?

Yes, but you will need to provide us complete insurance information.

When was my insurance billed?

To check status of insurance billing, please call (812) 238-7621.

Why did my insurance deny the claim?

The most common reasons for denial of a claim:

-The service you received was from a physician outside your plan's network
-The service you received was not covered under your plan.
-You were not covered by your plan at the time of service.
-You did not provide the correct insurance information at the time of service.

Why am I receiving a refund check?

There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.

Why am I getting another bill when I already paid?

The statement may have been mailed before the payment was posted to your account. Call us at (812) 238-7621 to verify. Please provide your account number if available, your name, when you were in the hospital and your date of birth, and we will verify that the bill was paid.

What is this balance for?

We will need your account number and the name to provide you with an answer.

Can you fax me my bill at work?

No. For confidentiality reasons, itemized bills cannot be faxed to your workplace. You may come into the hospital to the Customer Service office and pick up your itemized bill or we can mail it to you.

Why is this billed as an outpatient service when I spent the night in the hospital?

For an account to be billed as an inpatient service, there must be a physician order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.

Can I come in and talk to you about my bill?

Yes, for patient convenience, Patient Financial Counselors (also known as Patient Advocates) are available in multiple locations on the hospital campus.

To see a Patient Financial Advocate:

Union East Building- Registration area on the ground floor- hours 9 a.m.- 4:30 p.m.

    Union West Building- Registration area on the ground floor- hours 9 a.m.- 4:30 p.m.

    Hux Cancer Center- Lower level- Follow signs from the elevator - hours 9 a.m. – 4 p.m.

    Union Clinton-Registration area -8 a.m.- 4:30 p.m.

For any questions regarding your account please call Patient Accounts at (812) 238 7621, 9 a.m. to 4 p.m., Monday through Friday.

Can you explain the bill I received from my doctor?

Unfortunately, we do not have access to physician bills. Please call your physician's office directly.

Will you send me an itemized bill?

Yes. Please provide your account number if available, your name, when you were in the hospital, your date of birth and correct mailing address.

Who should I call to obtain a price estimate for a certain procedure?

Price estimates may be obtained by calling Patient Account Services at (812) 238-7621 Monday thru Friday from 9:00 am to 4:00 pm.